Select Onboarding Models
Selecting the right onboarding approach is a key platform design decision that influences implementation effort, participant experience, operational responsibilities, and long-term flexibility. Commerce Hub for Platforms supports multiple onboarding models, allowing you to choose the approach that best aligns with your branding requirements, user experience goals, and ownership preferences. Commerce Hub for Platforms supports three onboarding approaches:
Hosted Experience
Best For: Fastest implementation and lowest operational overhead
Commerce Hub hosts onboarding screens, verification workflows, and participant experiences.
Embedded Experience
Best For: Platforms seeking a branded participant experience
Commerce Hub onboarding components are embedded directly into your application while leveraging platform services.
API Integration
Best For: Platforms requiring complete experience ownership and workflow flexibility
The platform builds and manages the onboarding experience using Commerce Hub APIs and services.
Decision Matrix
| Criteria | Hosted Experience | Embedded Experience | API Integration |
|---|---|---|---|
| Time-to-Market | ✅ Fastest | ⚠️ Moderate | ❌ Highest Effort |
| Branding Flexibility | ⚠️ Limited | ✅ High | ✅ Full Control |
| User Experience Ownership | ❌ Fiserv Managed | ⚠️ Shared | ✅ Platform Managed |
| Workflow Customization | ⚠️ Limited | ⚠️ Moderate | ✅ Extensive |
| Maintenance Responsibility | ✅ Lowest | ⚠️ Shared | ❌ Highest |
| Best Fit | Rapid Implementation | Branded Experience | Custom Requirements |
Additional Considerations
When selecting an onboarding approach, consider:
- Who owns the participant experience?
- Who collects participant information?
- Who manages verification workflows?
- Who supports onboarding remediation?
- How much branding flexibility is required?
- What level of customization is needed?
- How much operational ownership is the platform willing to assume?
These considerations often influence onboarding approach selection as much as implementation effort or time-to-market.
Remediation & Status Management
Participant onboarding may require additional review, documentation, or verification before completion.
When evaluating onboarding approaches, consider:
- How participants receive onboarding status updates
- How additional documentation is requested
- How verification exceptions are managed
- Who is responsible for participant follow-up
- How onboarding progress is monitored
These operational requirements should be understood before selecting an onboarding model.